GOVERNANCE AND QUALITY ASSURANCE
In order to deliver a high quality service, monthly audits are carried out by the Manager and Director of the service. These include:
- Client files
- Client Meetings
- Team Meetings
- Staff supervision
- The Physical Environment (Premises)
Where possible, we involve clients in the decision-making process that affects the service we provide them. The supported living property has a monthly clients meeting where all the clients have an opportunity to make staff aware of their feelings, viewpoints and ideas. Clients are supported to use external advocacy services.
Team meetings for the staff team take place monthly, as do individual supervision sessions for each team member, giving staff the opportunity to voice their opinions anf feedback to the Manager about the service being offered. All staff have annual appraisals and client’s opinions are surveyed every sis months.
All clients and those involved in their support are made aware of the service’s complaints policy, and are encouraged to offer feedback through individual reviews and family/significant other forums.
Being older person, having disabilities and residing with other people can act to deprive our clients of their rights as citizens. We therefore work to maintain their place in society as fully participating and benefiting them in the following ways.
- Ensuring that clients have the opportunity to vote in elections and to brief themselves fully on the democratic options.
- Preserving for clients full and equal access to all elements of the National Health Service.
- Helping them to claim all appropriate welfare benefits and social services.
- Assisting clients access to public services such as libraries, further education and lifelong learning.
- Facilitating clients in contributing to society through volunteering, helping each other and taking on roles involving responsibility within and beyond the home.
We aim to help clients exercise the opportunity to select from a range of options in all aspects of their lives in the following ways.
- Providing meals which enable clients as far as possible to decide for themselves where, when, and with whom they consume food and drink of their choice.
- Offering them a range of leisure activities from which to choose.
- Enabling clients to manage their own time.
- Avoiding wherever possible treating clients as a homogeneous group.
- Respecting individual, unusual or eccentric behaviour in them
We want to help our clients to realise personal aspirations and abilities in all aspects of their lives. We seek to assist in the following ways.
- Informing ourselves as fully as each client wishes about their individual histories and characteristics.
- Responding appropriately to the personal, intellectual, artistic and spiritual values and practices of client.
- Respecting our clients’ religious, ethnic and cultural diversity.
- Attempting always to listen and attend promptly to any client’s desire to communicate at whatever level.
CHOICE OF HOME
SCA recognises that every prospective client should have the opportunity to choose a home which suits their needs. To facilitate that choice we do the following:
Provide detailed information on the service by publishing a Client/Service User Guide.
Give each client a Client Agreement specifying the terms of the service and accommodation.
Ensure that every prospective client has their needs thoroughly assessed before a decision on admission is taken
Demonstrate to every person about to be offered the service that we are confident that we can meet their needs as assessed.
Offer introductory visits to prospective clients and avoid unplanned admissions except in cases of emergency