• 25 Stansgate Road Dagenham, Essex RM10 7LU United Kingdom

PRIVACY POLICY

Supported Care & Accommodation Ltd
25 Stansgate Road, Dagenham, Essex, RM10 7LU, United Kingdom
Tel: 02036733011
Email: enquiries@supportedcare.co.uk

Last updated: 16th August 2026

Part A — How We Protect Your Privacy, Dignity and Independence

Moving into supported care means accepting help with personal tasks, which can feel intrusive. We do everything we can to protect your privacy, dignity, independence and security. In practice, this means:

Privacy

  • Helping with personal care as discreetly as possible.
  • Letting you furnish and use your room your own way, where reasonably possible.
  • Fitting locks on your room and storage, so you can choose not to be disturbed.
  • Keeping your phone calls, post and conversations with friends, family or advisors private.
  • Keeping the information we hold about you confidential (see Part B).

Dignity

  • Treating you as a valued individual, not a task to complete.
  • Helping you present yourself the way you want to, through your clothing and appearance.
  • Offering activities that let you express your own interests and personality.

Independence

  • Giving help tactfully, and only when it’s needed.
  • Encouraging you to do as much for yourself as you safely can.
  • Supporting you to take reasonable, well-thought-out risks.
  • Involving you in your own care records and decisions.

Security

  • Helping with tasks that would otherwise be unsafe for you.
  • Reducing common risks, like falls, without taking away your independence.
  • Working hard to protect you from any form of abuse.
  • Making it easy to raise a complaint.
  • Keeping the atmosphere in our homes open, positive and welcoming.

Part B — How We Handle Your Personal Data

This section explains what personal data we collect, why, and what rights you have. It applies to service users, families and representatives, prospective clients, and website visitors.

1. Who we are

Supported Care & Accommodation Ltd is the “data controller” — the organisation responsible for your personal data.

  • Address: 25 Stansgate Road, Dagenham, Essex, RM10 7LU
  • Email: enquiries@supportedcare.co.uk
  • Phone: 02036733011
  • Data contact: Chile Enwezor
  • ICO registration number: A8784540

2. What we collect

  • Contact details — name, date of birth, address, phone, email, emergency contacts.
  • Care and health information — medical history, diagnoses, medication, care plans, risk assessments, incident records — whatever we need to keep you safe and well cared for.
  • Family/representative details — next of kin, guardians, advocates, or anyone with Power of Attorney.
  • Funding information — where relevant to local authority or self-funded arrangements.
  • Referral information — from local authorities, the NHS, social workers or previous care providers.
  • Website enquiries — anything you submit through our “Send a Message” form, plus basic technical data like your IP address (see our Cookies Policy).

3. Why we use it

We use your data to:

  • Assess whether we can meet your needs and plan your care.
  • Provide day-to-day support safely.
  • Work with the NHS, local authorities, CQC and other professionals involved in your care.
  • Respond to safeguarding concerns.
  • Handle enquiries, complaints, and quality checks.
  • Meet our legal duties as a CQC-regulated provider.

Most of this is necessary to provide care under our contract with you, or a legal duty we’re under. For health information, we rely on the specific legal grounds that apply to health and social care providers. Where we ask for your consent — for example, to share information more widely than necessary, or to use non-essential website cookies — you can withdraw it at any time.

4. Who we share it with

We only share what’s necessary, with:

  • The Care Quality Commission (CQC), our regulator.
  • NHS staff, GPs, pharmacists and other healthcare professionals involved in your care.
  • Local authorities that fund or oversee your placement.
  • Social workers, advocates or legal representatives (e.g. Power of Attorney).
  • Emergency services, if needed to protect your safety.
  • Our own staff, strictly on a need-to-know basis.
  • IT and website providers who support us, under confidentiality agreements.

We never sell your data. We don’t send it outside the UK unless proper legal safeguards are in place. We do not use any non-UK software.

5. How long we keep it

We keep data only as long as we need it. As a guide:

  • Care records: typically at least 8 years after care ends (longer for records relating to someone who was a child when the record started).
  • Website enquiries: deleted or anonymised within two years if no service relationship follows.

6. How we keep it safe

We use appropriate security measures — controlled access, staff confidentiality training, and secure storage for paper and electronic records. Any external supplier who handles data on our behalf is contractually required to protect it to the same standard.

7. Your rights

You (or your representative) can ask us to:

  • Show you the data we hold about you.
  • Correct anything inaccurate.
  • Delete your data, in certain circumstances.
  • Restrict or object to how we use it, in certain circumstances.
  • Provide your data in a portable format, where applicable.
  • Stop processing based on consent, at any time, by withdrawing that consent.

Contact us using the details in Section 1, and we’ll respond within one month. You can also complain directly to the Information Commissioner’s Office:

Information Commissioner’s Office
Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF
Helpline: 0303 123 1113 | Website: ico.org.uk

8. Our website

If you contact us through the “Send a Message” form, we only use your details to reply — we won’t add you to a mailing list without asking first. See our separate Cookies Policy for how the website itself uses cookies.

9. Children

Our service is for adults. Where we hold older records for someone who was a child at the time (e.g. transferred from children’s services), we apply extra care and longer retention, as set out in Section 5.

10. Changes to this policy

We may update this notice from time to time — for example, if the law changes or our practices do. Check the date at the top for the latest version. We’ll let current service users and families know about any significant changes.

11. Contact us

Questions or complaints about how we handle your data: enquiries@supportedcare.co.uk or 25 Stansgate Road, Dagenham, Essex, RM10 7LU. You can also contact the ICO at any time (Section 7).