We recognise that life in a communal setting and the need to accept help with personal tasks are inherently invasive of a service user’s ability to enjoy the pleasure of being alone and undisturbed. We, therefore, strive to retain as much privacy as possible for our clients in the following ways.
- Giving help in intimate situations as discreetly as possible.
- Within reason helping clients to furnish and equip their rooms in their own style and to use them as much as they wish for leisure, meals and entertaining.
- Providing locks on clients’ storage space, bedrooms to allow them the choice at times not to be interrupted.
- Guaranteeing clients’ privacy when using the telephone if fitted in their room, opening and reading post and communicating with friends, relatives or advisors.
- Ensuring the confidentiality of information the service holds about clients.
Disabilities quickly undermine dignity, so we try to preserve respect for our clients in the following ways.
- Treating each person as a special and valued individual.
- Helping clients to present themselves to others as they would wish through their own clothing and their personal appearance.
- Offering a range of activities which enables each client to express themselves as an individual.
We are aware that our clients have given up a good deal of their independence in entering a group living situation. We will try to encourage individual independence in the following ways.
- Providing as tactfully as possible human or technical assistance when it is needed.
- Maximising the abilities our clients retain for self-care, for independent interaction with others, and for carrying out the tasks of daily living unaided.
- Helping them take reasonable and fully thought-out risks.
- Encouraging clients to have access to and contribute to the records of their own care.
- Offering assistance with tasks and in situations, which would otherwise be perilous for clients.
- Avoiding as far as possible the dangers especially common among older people, notably the risk of falling. But keeping their independence in mind.
- With our best efforts to protect clients from all forms of abuse and all possible abusers.
- Providing readily accessible channels for dealing with complaints by clients.
- Creating an atmosphere in the home which clients experience as open, positive and inclusive.