We recognise that life in a communal setting and the need to accept help with personal tasks are inherently invasive of a service user’s ability to enjoy the pleasure of being alone and undisturbed. We, therefore, strive to retain as much privacy as possible for our clients in the following ways.

  1. Giving help in intimate situations as discreetly as possible.
  2. Within reason helping clients to furnish and equip their rooms in their own style and to use them as much as they wish for leisure, meals and entertaining.
  3. Providing locks on clients’ storage space, bedrooms to allow them the choice at times not to be interrupted.
  4. Guaranteeing clients’ privacy when using the telephone if fitted in their room, opening and reading post and communicating with friends, relatives or advisors.
  5. Ensuring the confidentiality of information the service holds about clients.


Disabilities quickly undermine dignity, so we try to preserve respect for our clients in the following ways.

  1. Treating each person as a special and valued individual.
  2. Helping clients to present themselves to others as they would wish through their own clothing and their personal appearance.
  3. Offering a range of activities which enables each client to express themselves as an individual.


We are aware that our clients have given up a good deal of their independence in entering a group living situation. We will try to encourage individual independence in the following ways.

  1. Providing as tactfully as possible human or technical assistance when it is needed.
  2. Maximising the abilities our clients retain for self-care, for independent interaction with others, and for carrying out the tasks of daily living unaided.
  3. Helping them take reasonable and fully thought-out risks.
  4. Encouraging clients to have access to and contribute to the records of their own care.


  1. Offering assistance with tasks and in situations, which would otherwise be perilous for clients.
  2. Avoiding as far as possible the dangers especially common among older people, notably the risk of falling. But keeping their independence in mind.
  3. With our best efforts to protect clients from all forms of abuse and all possible abusers.
  4. Providing readily accessible channels for dealing with complaints by clients.
  5. Creating an atmosphere in the home which clients experience as open, positive and inclusive.